Meta User Data Deletion Instructions

Effective date: 2026-03-03

This page is the user data deletion instruction URL for XperienC AI integrations with Meta platforms (including Facebook and Instagram).

To request deletion of Meta-related data processed by XperienC AI, email support@xperienc.ai with subject Meta Data Deletion Request.

Request steps

Optional but recommended: remove XperienC AI from your Facebook or Instagram connected apps/settings.
Send your deletion request to support@xperienc.ai.
Include enough information for verification (for example: organization name, account email, Page or Instagram handle, and any relevant Meta user/page ID if available).
We will verify the requester and confirm receipt.

What we delete

Meta connector access tokens/credentials associated with your organization.
Meta-ingested records and related operational artifacts in XperienC AI systems.
Support artifacts containing Meta data where deletion is requested and permitted.

What may be retained

We may retain limited records required for legal, security, fraud-prevention, billing, or compliance obligations. Retained records are minimized to required metadata where possible.

Timing and confirmation

We target acknowledgement within 5 business days.
We target completion within 30 days after request verification.
We send confirmation when deletion processing is completed.

Contact

Email support@xperienc.ai for deletion, privacy, or account questions.