Refund and Cancellation Policy

Effective date: 2026-02-06

Cancellation

• Customers may request cancellation through billing settings or support.
• Subscription changes follow Stripe billing cycle behavior.
• Entitlements are updated via billing sync and recompute flows.

Refund requests

• Refunds are reviewed case-by-case for billing errors and duplicate charges.
• Requests must include org ID, invoice ID, and issue summary.
• Approved refunds are processed through Stripe.

Operational handling path

1. Validate org, plan, and recent billing events.
2. Recompute entitlements and verify billing truth.
3. Replay webhook events if needed.
4. Execute cancellation or refund in Stripe.
5. Confirm final status in app/admin views.

Contact

Email support@xperienc.ai.